Q: Does your company service and install window units?
A: We do not install window units(recommend checking out the Mini Split system). We DO service them
but they must be brought to our office for service.
Q: I have a duct board system. Can you clean my duct system with your machine?
A: We do not clean any duct board or old flex work. Our brushvac machine may cause damage to the
existing duct.
Q: Do you replace water heaters?
A: Yes, we do replace water heaters.
Q: Do you sell oil ?
A: No, but we can refer you to a good company that does.
Q: I have no heat (or cooling). Can you come out?
A: Any day, any time. Yes. BUT check these common things first:
1) Any breakers off at the panel? Check emergency switch(s) are on.
2) Do you have any oil? (if you have an oil furnace)
If all the above doesn't cure the problem, give us the call and we will be out to your house.
Q: My A/C (heat pump) is frozen. What can I do?
A: take these steps:
1) At thermostat, Turn off system and change fan from auto to on.
2) Check air filter, dirty will cause freezing
3) Must thaw. Attic systems will take a day. A Furnace with a coil, you can run the heat for speed
thaw.
Q: My Heat Pump is making a grinding noise. What is that?
A: It is in defrost cycle.